NORME SU RESI E RIMBORSI
Db-Race informs for the protection of our customers that all shipped products undergo quality control by qualified personnel.
HOW TO MAKE AN EXCHANGE OR RETURN
Contact customer service via info@db-race.com indicating the invoice number and the reason detailed by pictures explaining the reason for return.
The goods must not be used and must be returned to the site carefully packed.
Shipping of the return will be the responsibility of the customer, once it arrives at the location it will be the responsibility of Db-Race to assess whether the customer is entitled to a refund/replacement of the part or not ( for specifics regarding defects, breakage, insurance damage see ‘Terms and Conditions’ document).
Customized products cannot be returned.
RETURN PROCEDURES FROM ITALY
If all the requirements for a return are met, the customer has 14 days from receipt of the return to be entitled to a replacement
Shipping costs are the responsibility of the customer only the amount of the item will be refunded
Products intended to be replaced must be packed carefully following the instructions that will be sent by the Db-Race service center, for improperly packed material will forfeit the right to replacement.
The product should be shipped to the following address
G.Matteotti Street no. 5 – 28070 Garbagna Novarese (NO)
RETURN PROCEDURES FROM ABROAD
If all the requirements for a return are met, the customer has 14 days from receipt of the return to be entitled to a replacement
Shipping costs are the responsibility of the customer only the amount of the item will be refunded
It is necessary to contact the company’s customer service department before proceeding with the shipment in order to carry out all customs activities when the goods arrive in Italy.
Products intended to be replaced must be packed carefully following the instructions that will be sent by the Db-Race service center, for improperly packed material will forfeit the right to replacement.
The product should be shipped to the following address
G.Matteotti Street no. 5 – 28070 Garbagna Novarese (NO)
